Yes, all of the images on our website are original and taken by our team. We pride ourselves on providing true-to-life representations of our products. If you happen to find our images on other websites or businesses, please be aware that those are unauthorized and do not accurately reflect their offerings. The photos on our site are exclusively ours, ensuring you see exactly what you can expect from our products.

Once your order has shipped, you will receive an email with a tracking number. You can also log into your Simply Emi account and visit the "My Orders" section to track your purchases and review your order status.

Please note that Simply Emi has no control over customs duties or taxes, which are the responsibility of the customer. We recommend contacting your local customs office for more information on these potential charges.

If an item is marked as sold out, it may be restocked in the future. To receive updates on restock dates, please enter your email address on the product page to be notified when the item is available again.

Pre-ordered items can take between 4-6 weeks to restock & ship. We will ship all items in your order together with your preorder purchase.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Please allow 1-7 business days for us to process your order. Shipping times may vary based on the shipping method selected. Please note that unforeseen circumstances, such as postal strikes, may impact all carriers and cause delays in delivery. International shipping outside of Canada and U.S. may take longer than usual. Tracking may not update until it has reached your country and scanned by our international shipping partner.

Standard international shipping typically takes around 15 to 20 days and U.S./Canada takes around 2 to 6 days but please note that this is an approximate timeframe and not a guaranteed delivery estimate.

Sample sale items may feature slight variations from the original product. These pieces could have minor imperfections or subtle differences in finish and quality. The photo shown represents the original design.

You can contact us through our contact page! We will be happy to assist you.