Shipping & Handling
Free Shipping on Orders Over $95
All orders will be processed within 2-7 business days following your purchase. Once your order has shipped, you will receive a tracking number. Please note that any applicable taxes or duties are the responsibility of the customer.
Carbon-Neutral Shipping
We are committed to reducing the carbon footprint associated with shipping, which is why we offer carbon-neutral shipping for all orders.
Stolen or Lost Packages
We are not responsible for any stolen or lost packages. If you have concerns regarding the status of your order, please reach out to us via email. We will be happy to assist you. You may also contact your local USPS directly to resolve any issues related to a lost package.
To avoid potential issues, please ensure that your shipping address is accurate. If a package is returned to us due to address-related problems, you will be responsible for the cost of reshipping.
Route Package Protection
If you purchased Route Package Protection, you can file a claim for lost, stolen, or damaged items by visiting claims.route.com.
Shipping Delays
Please note that Simply Emi is not responsible for delays caused by customs or unforeseen circumstances, such as postal strikes. Once your order has shipped, it is under the control of the shipping carrier. For updates on your package, please track it on the Simply Emi website or contact USPS directly.
Seasonal and Holiday Sales
During peak seasonal or holiday sales (e.g., Black Friday, Boxing Day, Sample Sales), high traffic on our website may result in backordered items being placed on preorder.
Pre-Ordered Jewelry
Pre-ordered items typically take 4-6 weeks to restock and ship. All items in your order will be shipped together once your preordered item becomes available.
Updated Canada & U.S. Customs Shipping as of June 2025
✈️ Where We Ship From
All orders ship directly from our studio in Toronto, Ontario, Canada. While we do our best to process and pack orders quickly, cross-border shipping may face occasional delays.
🧾 Customs & Country of Origin
Our products are made in China, and we fully comply with all customs and border regulations, including accurate country-of-origin labeling.
Depending on your location, especially in the United States, packages may be subject to:
- Routine customs inspections
- Temporary delays due to increased tariff-related checks
We appreciate your patience as your order clears the border, this is out of our control but usually resolves within a few extra business days.
📅 Estimated Shipping Times
|
Destination |
Estimated Delivery Time* |
|
Canada |
3-8 business days |
|
United States |
5-14 business days |
|
International |
Varies by country (7-21 days) |
*These are estimates and may vary due to customs delays.